Teller Operations

Course Number: CFT

Course Code: BRC 0109

After successfully completing this Teller Operations training course, you will be able to:  describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.

Topics include:

  • The Teller’s Role
  • Customer Service
  • Financial Products and Services
  • Checks
  • Endorsements
  • Account Ownership
  • Coins and Paper Currency
  • Balancing Daily Transactions
  • Emergency Situations

Audience: Students interested in a teller career

Prerequisites: n/a

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Member Price: $625.00
Non-Member Price: $725.00
Textbook Charge: $0.00

Credits: 2

Start Date: 10/18/2021
End Date: 01/03/2022
Length: 12 Weeks
Start Time: 12:00 am
End Time: 12:00 am
Day: Online
Location/Room: Online Instructor-Led

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