Customer Service Excellence

Course Number: CFT

Course Code: BAN 6490

The Customer Service course will help you discover why improving your service to consumers is a career investment.  Learn how to provide service that meets the needs and expectations of every consumer.  Training topics include:  recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers. 

Textbook chapter topics include:

  • The Importance of Customer Service
  • The Communications Process
  • Telephone Interactions
  • Interacting with Diverse Customers
  • Handling Challenging Situations
  • The Role of Technology in Customer Service
  • Working with Internal Customers 

Audience: Bank or Credit Union employees who have direct or indirect contact with consumers

Prerequisites: n/a

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Member Price: $605.00
Non-Member Price: $705.00
Textbook Charge: $0.00

Credits: 2

Start Date: 01/11/2021
End Date: 03/29/2021
Length: 12 Weeks
Start Time: 12:00 am
End Time: 12:00 am
Day: Online
Location/Room: Online Instructor-Led

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