Communication Skills for Business

Course Number: Self-Study

Course Code: BAN 6809

The Communication Skills for Business course explores the perception process that underlies and colors all communication.  It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication.  These skills are key elements in building good relationships with customers and co-workers.  After successfully completing this course, you will be able to:   define the five elements of the communication process and describe the key characteristics of communication;  describe and identify examples of nonverbal communication and the messages they send when used;  list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.

Topics to be covered include:

  • Introduction to Communications
  • Perception
  • Verbal and Nonverbal Communication
  • Listening
  • Communication Channels
  • Handling Conflict
  • Influencing Others
  • Team Communication 

Audience: Anyone wishing to sharpen their communication skills

Prerequisites: n/a

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Member Price: $605.00
Non-Member Price: $705.00
Textbook Charge: $0.00

Credits: 2

Length:

ABA Training