Communication Skills for Business

Course Number: Self-Study

Course Code: BAN 6809

The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication. These skills are key elements in building good relationships with customers and co-workers. After successfully completing this course, you will be able to: define the five elements of the communication process and describe the key characteristics of communication; describe and identify examples of nonverbal communication and the messages they send when used; list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.

Topics to be covered include:

Introduction to Communications
Perception
Verbal and Nonverbal Communication
Listening
Communication Channels
Handling Conflict
Influencing Others
Team Communication

Audience: Anyone wishing to sharpen their communication skills

Prerequisites: n/a