Communication Skills for Business
Course Number: Self-Study
Course Code: BAN 6809
The Communication Skills for Business course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication. These skills are key elements in building good relationships with customers and co-workers. After successfully completing this course, you will be able to: define the five elements of the communication process and describe the key characteristics of communication; describe and identify examples of nonverbal communication and the messages they send when used; list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.
Topics to be covered include:
- Introduction to Communications
- Perception
- Verbal and Nonverbal Communication
- Listening
- Communication Channels
- Handling Conflict
- Influencing Others
- Team Communication
Audience: Anyone wishing to sharpen their communication skills
Prerequisites: n/a