Description
Explains the risks and regulatory concerns in social media. Provides guidelines for bank employees’ use of personal social media and includes examples of inappropriate use. Highlights key considerations when developing a program to identify, monitor and control social media risk including managing social media customer complaints.
What You’ll Learn
After completing this course, students will be able to:
- Identify the opportunities, challenges, and risks that banks face with social media
- Discuss how banks should handle complaints communicated through social media
- Describe risks associated with using personal social media for bank business
