Description
Describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. Reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. Explains critical areas of review for each step in the prequalification process.
What You’ll Learn
After completing this course, students will be able to:
- Define mortgage counseling and describe the techniques used in a session with a customer
- Recognize your customer’s key indicators to understand the customer needs profile
- Match mortgage financing options to meet customer needs
- Prequalify a customer for mortgage programs using an outline and calculations
